London 04/05/2021 ROCCO launches its first study on International Voice Carriers.

Since 2013 ROCCO has been conducting our unique independent Vendor Benchmarking surveys asking Mobile Operators to rate their vendors on important performance and leadership KPIs. This year in a new research project it’s time for us to tackle one of the most troublesome areas for Mobile Operators that of International Voice Carriers. Don’t get us wrong there are MNOs who are satisfied, but it’s incredible just how hard it is in this sector to choose a good vendor. MNOs have written to us delighted that we have got round to launching this research, so let’s see what we encounter in identifying the tier one vendors for 2021.

The Survey

The Surveys will take about 8 minutes to complete. Respondees can either follow the links or use their phones camera facility to scan the QR code to go direct to the survey that’s right for them.

The survey close on June 30th 2021. 

Survey for MNOs

Every MNO who takes part receives the Executive Summary report for the survey they conduct. Respondees to the surveys will see unique insights about IVCs as well as the top ranking vendors.

The Vendors

The Vendors below are our starting point for this research. But if any MNO wants to talk about an additional vendor, they can add vendors details in the survey. Or vendors can contact us at HQ@rocco.group to add themselves.


The Methodology

  1. We design the surveys based on KPIs set by the MNOs and Enterprises.
  2. We promote the research openly via Social Media, through email and through personal interviews.
  3. Any respondee to our survey is taking the survey with complete anonymity, with GDPR compliance and in complete confidence. ROCCO aggregates all the data received to summarise the respondents views globally and by showing also the vendor ratings by region.
  4. All the respondees are carefully verified to ensure they are who they say they are. This is the greatest challenge, but it also ensures we produce a true reflection of the market views.
  5. We then produce the reports, which are normally over 100 pages in length and include opinions given by the respondees as well as an overall ranking score.

Thanks for participating in ROCCO Research