Customer Service - ROCCO Research

RESULTS: CUSTOMER SERVICE LEADERS 2019
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RESULTS: CUSTOMER SERVICE LEADERS 2019

RESEARCH NEWS

RESULTS: CUSTOMER SERVICE LEADERS 2019

RESULTS: CUSTOMER SERVICE LEADERS 2019 22/02/2019 London. With over 800 ratings by [...]

By ROCCO HQ|2019-03-21T15:24:40+00:00February 22nd, 2019|Categories: RESEARCH NEWS|Tags: Customer Service, Fraud and Security, Messaging, Research, Roaming, Rocco, ROCCO Research, Strategy|

ROCCO’S ANNUAL CUSTOMER SERVICE RESEARCH BEGINS
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ROCCO’S ANNUAL CUSTOMER SERVICE RESEARCH BEGINS

RESEARCH NEWS

ROCCO’S ANNUAL CUSTOMER SERVICE RESEARCH BEGINS

ROCCO'S ANNUAL CUSTOMER SERVICE RESEARCH BEGINS Friday 8th June 2018. London. ROCCO Research [...]

By ROCCO HQ|2018-06-08T14:33:31+01:00June 8th, 2018|Categories: RESEARCH NEWS|Tags: CRM, Customer Service, Research, Rocco, telecoms research, Telecoms vendors|

ROCCO Research: The Leading Vendors in Customer Service 2017
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ROCCO Research: The Leading Vendors in Customer Service 2017

RESEARCH NEWS

ROCCO Research: The Leading Vendors in Customer Service 2017

ROCCO Research: The Leading Vendors in Customer Service 2017 19/07/2017 London. With over [...]

By ROCCO HQ|2017-08-24T23:40:43+01:00July 19th, 2017|Categories: RESEARCH NEWS|Tags: Acision, Airtel Business, AMD Telecom, Anam, Araxxe, ARCH, Astelnet s.r.o., BICS, BT, Cellusys, CITIC, CLX, Comfone, CS Networks, Customer, Customer Care, Customer Experience, Customer obsession, Customer Service, Customer Service Ratings, Customer service survey, Customer Service TOP 50 Vendors, Dialogue, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Evolved Intelligence, Fraudbuster, GMS, Haud, iBASIS, Iconectiv, infobip, JT Global, Latro, Lavastorm, Mahindra Comviva, Mobileum, Mobius, Monty Mobile, neustring, Nexmo, Nextgen, NTT Comms, oculeus, Orange Wholesale, PCCW Global, Roaming Consulting Company Ltd, Roaming Survey, RoamSmart, Roamsys, ROCCO Customer Service, ROCCO Research, Route Mobile, SAP TeliaSonera, Sigos, Starhome Mach, Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telekom Austria, Telenor Global Services AS, Telintel, Telstra, TNS, Twilio (beepsend), tyntec., Vodafone Carrier Services, We Do Technologies|

ROCCO Reports: Non-Human Resources – Career Opportunities in Customer Service for reliable and friendly A.I.
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ROCCO Reports: Non-Human Resources – Career Opportunities in Customer Service for reliable and friendly A.I.

NEWS COVERAGE

ROCCO Reports: Non-Human Resources – Career Opportunities in Customer Service for reliable and friendly A.I.

Non-Human Resources - Career Opportunities in Customer Service for reliable and friendly [...]

By ROCCO HQ|2018-01-23T12:00:18+00:00July 7th, 2017|Categories: NEWS COVERAGE|Tags: A.I., A.I. Artificial Intelligence, AI, Artificial Intelligence, chatbot, Consulting, Customer Experience, Customer Service, CX, CX infrastructure, Nicola Bryan, Research, Roaming, roaming 360, Roaming Consulting, Roaming Consulting Company Ltd, Roaming Management Systems, Roaming Survey, Roaming360, Rocco, ROCCO Research, Strategy|

Customer Service: Do you connect emotionally?
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Customer Service: Do you connect emotionally?

RESEARCH NEWS

Customer Service: Do you connect emotionally?

Customer Service: Do you connect emotionally? Article by Nicola Bryan ROCCO's Head of Strategic [...]

By ROCCO HQ|2017-09-07T10:56:55+01:00June 20th, 2017|Categories: RESEARCH NEWS|Tags: Connect Emotionally, Consulting, Customer obsession, Customer Service, Customer Success, Research, Roaming, roaming 360, Roaming Consulting, Roaming Consulting Company Ltd, Roaming Survey, Roaming360, Rocco, ROCCO Research|

Customer success; the new customer service
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Customer success; the new customer service

RESEARCH NEWS

Customer success; the new customer service

Customer Success; the new customer service ROCCO is already hearing from MNOs all [...]

By ROCCO HQ|2017-08-24T23:40:56+01:00May 3rd, 2017|Categories: RESEARCH NEWS|Tags: A2P, Consulting, Customer Care, Customer Service, Customer Service Ratings, Customer service survey, Education, Financial Clearing and Settlement, LTE, Nicola Bryan, Research, Roaming, Roaming Consulting, Roaming Consulting Company Ltd, Roaming Management Systems, Roaming Strategy, Roaming Survey, Rocco, ROCCO Research, Strategy|

ROCCO launches its 2nd Annual investigation into Customer Service
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ROCCO launches its 2nd Annual investigation into Customer Service

RESEARCH NEWS

ROCCO launches its 2nd Annual investigation into Customer Service

ROCCO launches its 2nd Annual investigation into Customer Service 19/04/2017 London ROCCO Research: Customer Service [...]

By ROCCO HQ|2017-08-24T23:41:00+01:00April 19th, 2017|Categories: RESEARCH NEWS|Tags: CRM, Customer Service, Research, Roaming, Roaming Consulting, Roaming Consulting Company Ltd, Roaming Customer Service, Roaming Survey, ROCCO Research|

MNOs Customer Service Champions 2016
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MNOs Customer Service Champions 2016

RESEARCH NEWS

MNOs Customer Service Champions 2016

Every time you buy something whether it’s a tomato or a car, [...]

By ROCCO HQ|2017-08-24T23:42:25+01:00June 16th, 2016|Categories: RESEARCH NEWS|Tags: ARCH, CLX, Customer Service, Customer service 2016, Customer Service Ratings, Customer Service TOP 50 Vendors, Interconnect, Nexmo, Orange Wholesale, PCCW Global, Research, Roaming, Roaming Consulting, Roaming Consulting Company Ltd, Roaming Survey, Rocco, ROCCO Research, Sigos, Strategy|

Customer Service Research: closes 2nd June
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Customer Service Research: closes 2nd June

RESEARCH NEWS

Customer Service Research: closes 2nd June

It's been an interesting 5 months of research into the Roaming and Interconnect [...]

By ROCCO HQ|2017-08-24T23:42:26+01:00June 1st, 2016|Categories: RESEARCH NEWS|Tags: Consulting, Customer Service, Customer service 2016, Interconnect, Research, Roaming, roaming 360, Roaming Consulting, Roaming Consulting Company Ltd, Roaming Survey, Roaming360, Rocco, ROCCO Research, Strategy|