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    Customer Service Report 2019 – Strategic Analysis

    €2,100.00 ex. VAT
    This Report contains 80+ Pages of data on the Customer Service perceptions based on 809 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
    • Executive Summary (this part of the report is sent to the MNO's for free)
      • Highlights from the Report
      • Vendor Ranking
    • The Strategic Analysis Version of the report contains:
      • Vendor by Vendor analysis across all the 18 KPIs and across 68 Vendors (from a possible 184 Vendors) chosen by MNOs: A1 Telekom Austria, Acision, Airtel Business, AMD Telecom, Araxxe, ARCH, Astelnet, BICS, BT, Cellusys, Centili,  Colt, Comfone, CS Networks, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Fraudbuster, GMS, HGC, iBasis, Identitel, IDM, Infobip, IP Com, Latro, Lavastorm, McTel, Mobileum, Mobius, Monty Mobile, MTT, Nexmo, Nextgen, NTT Comms, Orange Wholesale, PCCW Global, Revector, RoamSmart, Roamsys, Route Mobile, SAP, Sevis, Silta, Sigos, Sinch (CLX), Tomia (Starhome MACH), Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telstra, Telia Carrier, Telintel, Teralight, Tieto, TNS, tyntec, WeDo Technologies, Yaana
      • including MNO quotes about them
      • With 18 KPIs on Customer Service

    With 18 Customer Service KPIs

    1. They are friendly and helpful
    2. They are patient and listen to my needs
    3. They spend the time with me that I deserve
    4. We have a respectful working relationship
    5. They provide consistent personnel who understand my business
    6. When they change personnel, there is a smooth handover
    7. They can quickly detect the cause of issues
    8. They can quickly resolve issues
    9. The first contact I speak with is able to resolve my issue
    10. They take responsibility for issues they create
    11. They keep their promises
    12. They communicate clearly
    13. They are well trained on their products and services
    14. They speak or attempt to speak my language
    15. They offer local support during my office hours
    16. They meet face to face with me or offer events I can attend
    17. They always give more than I expect
    18. They have "The Wow Factor"
      UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.
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  • The Innovators Report 2018 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Analysis Report contains 80+ Pages of data on Innovation perceptions based on 959 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
    • Executive Summary (this part of the report is sent to the MNO's for free)
      • Highlights from the Report
      • Vendor Ranking
    • The Strategic Analysis Version of the report contains:
      • Vendor by Vendor analysis across all the 18 KPIs and across 49 Vendors (from a possible 180 Vendors) chosen by MNOs: 3MI, A1 Telekom Austria, Acision, AMD Telecom, Anam, Araxxe, ARCH, Bango, Boku, BICS, BT, Cellusys, Centili, CLX, Comfone, Dimoco, Docomo Digital, DT ICSS, EDCH, Etisalat, Evolved Intelligence, Fraudbuster, GMS, Infobip, Latro, Mobileum, Monty Mobile, Nexmo, Nextgen, OpenMarket, Orange Wholesale, PCCW Global, RoamSmart, Roamsys, Route Mobile, SAP, Sigos, Starhome MACH, Syniverse, Symsoft, Tata Communications, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telia Carrier, Twilio, Vodafone Carrier Services, Yaana
      • including MNO quotes about them:
    • Leadership
      • They want to Innovate the Industry
      • They inspire you with their ideas
      • They exploit Innovation opportunities
      • They are open minded
      • They think proactively
      • They would risk the success of their current products and services to Innovate
    • Creativity
      • They Invest in research and development
      • They sometimes fail in their innovations but they keep challenging themselves
      • They help to develop new standards and processes for the industry
      • They challenge the standards in the industry, in favour of improving the situation for MNO's
      • They Innovate their business to support specific client needs
      • They have original ideas
    • Engagement
      • Their products don't normally have defects or complaints
      • They care about making products which reduce costs
      • They care about making products which increase quality for MNO's
      • They care about making products that create efficiency gains for MNO's
      • Their products evolve every year
      • You are excited about new products being launched by this company
    • Conclusions
    UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.
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  • Roaming Management Systems Market Intelligence Report 2018

    €2,100.00 ex. VAT
    This Strategic Analysis Report contains 100+ Pages of Market Intelligence into 6 leading vendors in the market. It is Published on Friday 11th May 2018.

    The Strategic Analysis Version of the report contains:

    100+ Pages of data related to Roaming Management Systems Interviews with 6 Vendors Simple to view infographics which explain and contrast the opinions of Vendors Content with page numbers: About the Authors 6 Introduction 7 Executive Summary 7 Background 7 The Objectives of this Report 7 What is RMS? 7 The Future of RMS 7 The Vendors 7 Overview 8 Their International Presence 8 Ownership Structure 8 Length of time in Roaming Management Systems 9 Primary Business Focus 9 Top Product offerings 10 Future Focus 10 Personnel 11 Revenues 11 GSMA Membership 11 Investment returns 11 Time Saving considerations 12 Revenue Improvements 12 Name of RMS? 13 RMS launch times 13 The top three words or phrases vendors use to describe their RMS. 13 RMS Brief Overviews 14 RMS Modules Integration 15 Module Purchasing Options 15 Integrated Wholesale and Retail Modules 16 Module overviews by Vendor 16 RMS Integration 19 RMS differentiation 19 Client numbers 21 RMS Global Availability 21 Discounts and Promotions 21 Interface Presentation 21 Interface Training 22 Information Accessibility 23 Reports 23 Adding Users to the RMS 23 RMS Alerts 24 Partnering with Others 24 RMS Automation 25 GSMA Standards 26 RMS Reliability 26 RMS supported services 27 Technical fix rates 27 Improvements 28 System adaptability 29 5G Impact 29 eSIM Impact 29 Internet of Things Impact 30 Internet of Things management 30 Troubleshooting 31 A2P SMS 31 Real time monitoring 31 Simulation Tools 31 Delivery timescales 32 Installation 32 Hosting Options 32 Steering platforms 33 FCH and DCH Modules 33 Mobile login 33 Partnerships 33 Roaming Regulations 34 Customer cost savings 34 Secure access 35 Fraudulent Liability 35 Customer Service 36 Training 37 RMS Sales Team 38 Endorsements 38 Case Studies 38 The future of RMS 39 How could Operators be better educated in RMS 39 Notes on our Report 40 Identifying Vendors 40 The Vendors 41 Approach and Methodology 41 Eligibility for taking part in this report 41 Your Feedback is welcome 42 Our Future Reports 42 Annex A: Directory of RMS Vendors 42 Annex B: RMS Vendor Interview 42 BICS 43 Enghouse Networks 53 Quantillo 68 RoamSmart 80 Roamsys 93 Yaana 109 Payment terms:
    • UK Companies are subject to V.A.T. Paid at the Standard Rates.
    • The report will be sent over electronically following signature of a simple Terms of Use Document issued by ROCCO.
    Add to cart Details
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