- Executive Summary (this part of the report is sent to the MNOs who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of 21 Vendors in the market in over 35+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Mobile Engagement: What they are using, planning to use and interested in
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
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This Strategic Report contains 170+ Pages of Analysis into 52 Vendors in the market (16 Vendors in great detail). Available from Friday 15th June 2018. -
The Market Impact Report contains 100+ pages of analysis into the main providers in the A2P SMS market. Including interviews with MNOs and A2P SMS Vendors. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase.- Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Annex Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report
- Annex 5-Year Analysis (£650) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (£1600) This report
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This Report contains 80+ Pages of data on the Customer Service perceptions based on 809 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.- Executive Summary (this part of the report is sent to the MNO's for free)
- Highlights from the Report
- Vendor Ranking
- The Strategic Analysis Version of the report contains:
- Vendor by Vendor analysis across all the 18 KPIs and across 68 Vendors (from a possible 184 Vendors) chosen by MNOs: A1 Telekom Austria, Acision, Airtel Business, AMD Telecom, Araxxe, ARCH, Astelnet, BICS, BT, Cellusys, Centili, Colt, Comfone, CS Networks, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Fraudbuster, GMS, HGC, iBasis, Identitel, IDM, Infobip, IP Com, Latro, Lavastorm, McTel, Mobileum, Mobius, Monty Mobile, MTT, Nexmo, Nextgen, NTT Comms, Orange Wholesale, PCCW Global, Revector, RoamSmart, Roamsys, Route Mobile, SAP, Sevis, Silta, Sigos, Sinch (CLX), Tomia (Starhome MACH), Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telstra, Telia Carrier, Telintel, Teralight, Tieto, TNS, tyntec, WeDo Technologies, Yaana
- including MNO quotes about them
- With 18 KPIs on Customer Service
With 18 Customer Service KPIs
UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.1. They are friendly and helpful 2. They are patient and listen to my needs 3. They spend the time with me that I deserve 4. We have a respectful working relationship 5. They provide consistent personnel who understand my business 6. When they change personnel, there is a smooth handover 7. They can quickly detect the cause of issues 8. They can quickly resolve issues 9. The first contact I speak with is able to resolve my issue 10. They take responsibility for issues they create 11. They keep their promises 12. They communicate clearly 13. They are well trained on their products and services 14. They speak or attempt to speak my language 15. They offer local support during my office hours 16. They meet face to face with me or offer events I can attend 17. They always give more than I expect 18. They have "The Wow Factor" - Executive Summary (this part of the report is sent to the MNO's for free)
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This Strategic Report contains 80+ Pages of Analysis into all the providers in the market. Comparing all our results with the results of the previous year.- Executive Summary
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
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The Market Impact Report contains 100+ pages of analysis into the main providers in the A2P SMS market. Including interviews with enterprises and A2P SMS Vendors. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase.- Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Annex Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report
- Annex 5-Year Analysis (£650) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (£1600) This report
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Out of stock
This Strategic Report contains 100+ Pages of Analysis into all the providers in the market.- Executive Summary containing
- Operator opinions on the key Challenges in the market
- Tiered Vendor listing
- Strategic Analysis
- General Ratings and Brand Perceptions for the following vendors: Adaptive Mobile Security, AMD Telecom, Alaris Labs, Anam Technologies, Antwerp Technologies, BICS, Cellusys, Computaris International, Comviva, GMS, Globe Teleservices, Haud, HGC, Infobip, Lanck Telecom, Mavenir, Mitto, Mobius Wireless, Mobileum, NewNet, Omobio, Route Mobile, SAP, Sinch, Syniverse, Tango telecom, tyntec
- Then, a detailed rating comparison on over 30+ Leadership and Performance KPIs (defined by the Mobile Operators) on these specific vendors who received 5+ Mobile Operator opinions in this research
- Adaptive Mobile Security
- Anam Technologies
- Comviva
- Haud
- Infobip
- Sinch
- Net Promoter Score
- Conclusions vendor by vendor with Operator quotes on their performance
- Overall Leaderboard
- Strategic Conclusions by ROCCO management team
- Executive Summary containing
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This Strategic Analysis Report contains 100+ Pages of Market Intelligence into 19 leading Vendors in the market: Agile Telecom, Antwerp Technologies, Bics, Comviva, GMS, Infobip, Link Mobility, Mitto, Monty Mobile, MrMessaging, Omobio, OpenMarket, PCCW Global, Route Mobile, Sinch, SMS Highway, Syniverse, Tata Communications, Vox Carrier- Executive Summary (this part of the report is sent to the Operators and Vendors for free, add yourself to our mailing list or contact us for this)
- Executive Summary of findings from the report
- Strategic Analysis of the Vendors
- Vendor Directory
- Detailed overview of the market and the products
- Strategic Analysis - The Vendors: A2P SMS Messaging Vendors, Ownership Structure, When the Companies were Founded, Their Mission, Their Business Focus, Product Offerings, Their Future Focus for Product Offerings, Their Customers (general overview not Customer Lists), Their Headquarters, Office Locations, Their Employment Strategy, Their Revenues
- Strategic Analysis - Service Specifics: Covid impacts, A2P SMS Messaging Vendor Types, Their Value Added Services, Their Percentage of the A2P SMS Business, Their Transacting Currencies, Pricing Models, Number of SMS Which are Routed, Use of Aggregators, Working with MNO Groups, Working with SMS Hubs, Working with OTT Players, Level of Control of A2P SMS Route, Use of Grey Routes, Multi-Hop Routing, A2P SMS Fraud, Spam, Direct Connections, SMS Firewall, Profit Margin for A2P SMS Messaging, Client Rewards and Loyalty Programmes, Plans and Strategy for the Future, Future Predictions
- Full Interviews with all the Vendors on their products and their outlook on the market:
- Annex A: Directory of A2P SMS Messaging Vendors
- Annex B: A2P SMS Messaging Vendor Interviews
- What Operators need to think about
- The future, where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- Executive Summary (this part of the report is sent to the Operators and Vendors for free, add yourself to our mailing list or contact us for this)
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This Strategic Report is published on 15th October and contains 100+ Pages of Analysis into all the IPX Network Vendors in the market.- Executive Summary (this part of the report is sent to the Operators who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of all the Vendors in the market in over 40+ Key Performance Indicators defined by MNOs (A1 Telekom Austria, BICS, Comfone, iBasis, Orange Wholesale, Syniverse, Telefonica Wholesale, Telia Carrier, Vodafone Carrier Services)
- Leadership
- Performance in general as a company
- Performance on KPIs specific to IPX Vendors
- Brand perception
- NPS (Net Promoter Score), i.e. if MNOs actively promote them to others
- MNO quotes on what they think to the Vendors
- Key Challenges for MNOs with working with the Vendors
- TOP 3 Requirements MNOs have for the Vendors
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
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This Strategic Analysis Report contains 100 Pages of Market Intelligence into 5 leading vendors in the market.The Strategic Analysis Version of the report contains:
140+ Pages of data related to Data and Financial Clearing views from 5 Vendors Simple to view infographics which explain and contrast the opinions of Vendors Content: The Executive Summary: The Authors of this Report, Executive Summary, Overview, What is Data and Financial Clearing?, The Future of Data and Financial Clearing, How should Financial Clearing Evolve in an LTE World Vendors: Overview, Their International Presence, Ownership Structure, Top Product Offerings, Primary Focus, Future Focus, Personnel, Revenues, Services offered, Choosing Vendors Data Clearing: Length of time in Data Clearing, Partnering with Others, Vendor differentiation, Client numbers , GSMA Standards, Client Support, NRTRDE support, NRTRDE Performance, System availability, SLA for TAP FILES Policies, SLA Penalties, Diagnostic and reporting tools, Fault monitoring capabilities, TAP File processing timeframes, CDRs, Data Clearing Client Types, Client growth, TAP speeds, Customer Loyalty and Rewards, Pricing models, Additional Fees, Training Fees, Billing preferences, TAP file storage, The Future of Data Clearing Pricing, DCH Specialisation, LTE Data Clearing development, Local Break Out (LBO) support, S8HR support, VoLTE models, The future of DCH, Data Clearing Support for Wi-Fi Roaming, Data Clearing Vendor USP’s, How could Operators be better educated in Data Clearing, How can Operators help improve the Data Clearing process, Innovation: DCH Services, Data clearing key trends Financial Clearing: Vendors Length of time in Financial clearing, Partnering with Others, Vendor differentiation, Vendor’s Financial Clearing Service names, GSMA Standards, EID Support, EID Improvements, Paper Invoices, Client Support Bad Debt, SLA for Bad Debt, Reporting Bad Debt, Financial Disputes, Financial Liability, Vendor Financial Clearing Services, Payment Time frames, Global Roaming Invoices, Financial Clearing Clients types, Client growth, Customer Loyalty and rewards, Pricing models, Additional Fees, GSMA Standard developments, Training Fees, Billing preferences, In-house Financial Clearing for MNO’s, Future Data Clearing pricing, FCH Services, FCH Specialisation, LTE Financial Clearing development, Wifi-roaming Support, What MNO’s need to know about Financial Clearing, Financial Clearing Improvements, Vendor Specialisation, Financial Clearing Innovation, Financial Clearing Trends Annex A: Directory of Data and/or Financial Clearing Vendors 51 Annex B: Mobile Engagement Vendor Interview: Advanced Roaming & Clearing House, Comfone, Nextgen Clearing, Starhome Mach, Syniverse Payment terms:- UK Companies are subject to V.A.T. Paid at the Standard Rates.
- The report will be sent over electronically following signature of a simple Terms of Use Document issued by ROCCO.
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This Strategic Analysis Report contains 240+ Pages of Market Intelligence into 18 leading vendors in the market.The Strategic Analysis Version of the report contains:
240+ Pages of data related to A2P SMS and Mobile Engagement Interviews with 18 Vendors Simple to view infographics which explain and contrast the opinions of Vendors Content: The Executive Summary: Introduction, A2P and the Corporate Goldfish Memory Problem, What is Mobile Engagement, Omni-Channel Trends, Predictions for the Future of Mobile Engagement. Vendors: The Vendors, Ownership Structure, Top Product Offerings, Their Strategy, Future Focus, Personnel, Revenues, Mobile Engagement Specific Revenues, Countries Generating the Most Revenues, Growth, Consolidation, ISO Accreditation, PCC DSS Compliancy, Association Membership Product Offering: When they started with Mobile Engagement and A2P, Wholesale Mobile Engagement, Enterprise Mobile Engagement, Enterprise Related Solutions, Mobile Engagement Brands, OTT Approach, Mobile Engagement and Internal Communications, Voice Business, Mobile Engagement Clients, Direct MNO SMS Clients Their Approach: Use of Aggregators, Voice Connectivity, MNO Group Approaches, SMS Hub Approaches, Routing Management, SMS Pattern Detection, SMS Traffic Monitoring, Grey Route Traffic, Global Titles, Direct Connections , Currency and Pricing Models, Large Scale Content Delivery , Content Transactions Per Month, Mobile Engagement Tenders, Key Trends in Mobile Engagement, A2P SMS Trends, What type of Content Delivery is the most successful, Mobile Engagement Trends with the most traction, VMNs, OTT Players, What MNOs need to know about Mobile Engagement, APIs, The Future: Consolidation of Mobile Enterprise Vendors , Robotic Mobile Engagement, Predictions for A2P SMS Annex A: Directory of Mobile Engagement Vendors Annex B: Mobile Engagement Vendor Geographics Annex C: All Vendor Interviews, CallTrade, CLX Communications, Global Message Services (GMS), Hook Mobile, Infobip, Interactive Digital Media, LLeida.net, Locotel Ltd, Mitto AG, MobiWeb, Nexmo, Panacea, PCCW Global, Route Mobile Limited, SMS Highway, Syniverse, Tata Communications Ltd, Tyntec Ltd Payment terms:- UK Companies are subject to V.A.T. Paid at the Standard Rates.
- The report will be sent over electronically following signature of a simple Terms of Use Document issued by ROCCO.
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The Market Impact Report contains 70+ pages of analysis into the main providers in the M2M IoT Roaming Monetisation market. Including interviews with MNOs and Vendors of M2M IoT Roaming Monetisation solutions. The Market Impact Report has 1 annex which is also available to purchase:- Market Impact Report (€1900) This report
- Annex Vendor Benchmarking (€600) Not included. Only available as an annex to the Market Impact Report
- Market Impact Report (€1900) This report
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The Market Impact Report contains 90+ pages of analysis into the main providers in the SMS Monetisation market. Including interviews with MNOs and Vendors of SMS Monetisation solutions. Some of the SMS monetisation solutions are resold. The Market Impact Report has 3 annexes which are also available to purchase:- Market Impact Report (€1900) This report
- Annex Vendor Benchmarking (€600) Not included. Only available as an annex to Market Impact Report
- Annex Vendor Benchmarking Regional Analysis (€600) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking 5-year Historic Analysis (€600) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking (€600) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (€1900) This report