- Annex Vendor Benchmarking (£650) (Included). Only available as an annex to the Market Impact Report
-
The Market Impact Report contains 80+ pages of analysis into the main providers in the International Voice market, including interviews with MNOs and international voice carriers. The report is available on November 9th. Enhance your Market Impact Report experience with the enlightening Vendor Benchmarking add-on. Market Impact Report (£1600) This report
-
The Market Impact Report contains 80+ pages of analysis into the main providers in the international voice market, including interviews with MNOs and international voice carriers. The report is available on November 9th. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase. Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to the Market Impact Report
- Annex Regional Analysis (£650) Not included. Only available as an annex to the Market Impact Report
-
The Market Impact Report contains 150+ pages of analysis into the main providers in the CPaaS market. Including interviews with enterprises and Vendors of CPaaS solutions. This report will be available on the 27th of April. The Market Impact Report has 2 annexes which are also available to purchase:
- Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (£1600) This report
-
Sale!
The Strategic Analysis version of the report is published on 22nd September and contains 90+ pages of analysis of the main providers in the International Voice market. The Executive Summary (this part of the report is sent to the Operators who take part in the research) contains:
- Tier Vendor listing
- MNOs’ opinions on the key challenges and major developments in International Voice (e.g. Top requirements, expected changes in the space,...)
- A detailed Comparison on over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: BICS, China Mobile International, HGC Global Communications, iBASIS and TATA Communications
- Changing Vendor (MNOs indicate whether they are changing their vendor)
- Net Promoter Score i.e. if MNOs actively promote them to others
- Conclusions Vendor by Vendor with operator quotes on their performance
- Leaderboard
- Information about international call volumes and the impact derived from COVID-19
- Strategic Conclusions by ROCCO Research Team
-
Sale!
The Strategic Analysis version of the report is published on 15th September and contains 90+ pages of analysis of the main IPX Network Vendors in the market. The Executive Summary (this part of the report is sent to the Operators who take part in the research) contains:
- Tier Vendor listing
- MNOs’ opinions on the key challenges and major developments in IPX (e.g. Key Challenges for MNOs with working with the Vendors, Top Requirements MNOs have for the Vendors,...)
- Providers leaderboard tiered and actual ratings
- A detailed comparison of over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: A1 Telekom Austria, BICS, Comfone, iBASIS, Syniverse and Vodafone Carrier & Partner Services
- Changing Vendor (MNOs indicate whether they are changing their vendor)
- Net Promoter Score i.e. if MNOs actively promote them to others
- Conclusions Vendor by Vendor with operator quotes on their performance
- Leaderboard
- Information about IPX expenditure volumes
- Strategic Conclusions by ROCCO Research Team
-
Sale!
This report is available from May 26th 2022 The Strategic Analysis Report contains 100+ pages of Market Intelligence based on the interviews with 15 leading vendors in the CPaaS space. Table of Contents
- Team
- Objective
- Introduction
- What is CPaaS?
- Use Cases
- The Interviewed Vendors
- Company Mission Statement
- Vendors’ Overview
- Primary Focus
- Top 3 Product Offerings
- Vendors’ Strategy
- Organisation-Related Questions
- CPaaS Clients
- Vendors’ Solutions
- 2600Hz
- BICS
- Enabld
- GMS
- iBASIS
- Infobip
- IntelePeer
- Kaleyra
- Link Mobility
- Mitto
- Route Mobile
- Sinch
- Syniverse
- TATA Communications
- Webex
- Future Plans & Strategy
- Pricing
- The Market Leaders
- CPaaS & SaaS
- CPaaS & Value
- COVID-19 & CPaaS
- Regional Analysis
- Expectations about RCS
- Conclusions
- Notes on our Report
- Vendors’ Directory
-
This Strategic Report is published on 15th October and contains 100+ Pages of Analysis into all the IPX Network Vendors in the market.
- Executive Summary (this part of the report is sent to the Operators who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of all the Vendors in the market in over 40+ Key Performance Indicators defined by MNOs (A1 Telekom Austria, BICS, Comfone, iBasis, Orange Wholesale, Syniverse, Telefonica Wholesale, Telia Carrier, Vodafone Carrier Services)
- Leadership
- Performance in general as a company
- Performance on KPIs specific to IPX Vendors
- Brand perception
- NPS (Net Promoter Score), i.e. if MNOs actively promote them to others
- MNO quotes on what they think to the Vendors
- Key Challenges for MNOs with working with the Vendors
- TOP 3 Requirements MNOs have for the Vendors
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
-
This Report contains 80+ Pages of data on the Customer Service perceptions based on 809 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
- Executive Summary (this part of the report is sent to the MNO's for free)
- Highlights from the Report
- Vendor Ranking
- The Strategic Analysis Version of the report contains:
- Vendor by Vendor analysis across all the 18 KPIs and across 68 Vendors (from a possible 184 Vendors) chosen by MNOs: A1 Telekom Austria, Acision, Airtel Business, AMD Telecom, Araxxe, ARCH, Astelnet, BICS, BT, Cellusys, Centili, Colt, Comfone, CS Networks, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Fraudbuster, GMS, HGC, iBasis, Identitel, IDM, Infobip, IP Com, Latro, Lavastorm, McTel, Mobileum, Mobius, Monty Mobile, MTT, Nexmo, Nextgen, NTT Comms, Orange Wholesale, PCCW Global, Revector, RoamSmart, Roamsys, Route Mobile, SAP, Sevis, Silta, Sigos, Sinch (CLX), Tomia (Starhome MACH), Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telstra, Telia Carrier, Telintel, Teralight, Tieto, TNS, tyntec, WeDo Technologies, Yaana
- including MNO quotes about them
- With 18 KPIs on Customer Service
With 18 Customer Service KPIs
UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.1. They are friendly and helpful 2. They are patient and listen to my needs 3. They spend the time with me that I deserve 4. We have a respectful working relationship 5. They provide consistent personnel who understand my business 6. When they change personnel, there is a smooth handover 7. They can quickly detect the cause of issues 8. They can quickly resolve issues 9. The first contact I speak with is able to resolve my issue 10. They take responsibility for issues they create 11. They keep their promises 12. They communicate clearly 13. They are well trained on their products and services 14. They speak or attempt to speak my language 15. They offer local support during my office hours 16. They meet face to face with me or offer events I can attend 17. They always give more than I expect 18. They have "The Wow Factor" - Executive Summary (this part of the report is sent to the MNO's for free)