iBASIS - ROCCO Research

Customer Service Report 2019 – Strategic Analysis

€2,100.00 ex. VAT

This Report contains 80+ Pages of data on the Customer Service perceptions based on 809 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.

Executive Summary (this part of the report is sent to the MNO's for free)
- Highlights from the Report
- Vendor Ranking
The Strategic Analysis Version of the report contains:
- Vendor by Vendor analysis across all the 18 KPIs and across 68 Vendors (from a possible 184 Vendors) chosen by MNOs: A1 Telekom Austria, Acision, Airtel Business, AMD Telecom, Araxxe, ARCH, Astelnet, BICS, BT, Cellusys, Centili, Colt, Comfone, CS Networks, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Fraudbuster, GMS, HGC, iBasis, Identitel, IDM, Infobip, IP Com, Latro, Lavastorm, McTel, Mobileum, Mobius, Monty Mobile, MTT, Nexmo, Nextgen, NTT Comms, Orange Wholesale, PCCW Global, Revector, RoamSmart, Roamsys, Route Mobile, SAP, Sevis, Silta, Sigos, Sinch (CLX), Tomia (Starhome MACH), Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telstra, Telia Carrier, Telintel, Teralight, Tieto, TNS, tyntec, WeDo Technologies, Yaana
- including MNO quotes about them
- With 18 KPIs on Customer Service

With 18 Customer Service KPIs

1. They are friendly and helpful
2. They are patient and listen to my needs
3. They spend the time with me that I deserve
4. We have a respectful working relationship
5. They provide consistent personnel who understand my business
6. When they change personnel, there is a smooth handover
7. They can quickly detect the cause of issues
8. They can quickly resolve issues
9. The first contact I speak with is able to resolve my issue
10. They take responsibility for issues they create
11. They keep their promises
12. They communicate clearly
13. They are well trained on their products and services
14. They speak or attempt to speak my language
15. They offer local support during my office hours
16. They meet face to face with me or offer events I can attend
17. They always give more than I expect
18. They have "The Wow Factor"

UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.

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The Innovators Report 2020 – Strategic Analysis

€2,100.00 ex. VAT
This Strategic Analysis Report contains 80+ Pages of data on Innovation perceptions based on opinions from MNOs of the Top 50 Vendors in the Roaming, Messaging and Interconnect Market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.

Executive Summary (this part of the report is sent to the MNO's for free)

Highlights from the Report

Vendor Ranking

The Strategic Analysis Version of the report contains:

Vendor by Vendor analysis

Their Innovation levels, attributes as featured in the new Innovation Hives.

KPIs

They want to Innovate the Industry

They inspire you with their ideas

They exploit Innovation opportunities

They are open minded

They think proactively

They would risk the success of their current products and services to Innovate

They Invest in research and development

They sometimes fail in their innovations but they keep challenging themselves

They help to develop new standards and processes for the industry

They challenge the standards in the industry, in favour of improving the situation for MNO's

They Innovate their business to support specific client needs

They have original ideas

Their products don't normally have defects or complaints

They care about making products which reduce costs

They care about making products which increase quality for MNO's

They care about making products that create efficiency gains for MNO's

Their products evolve every year

You are excited about new products being launched by this company

Conclusions

UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.
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IPX Networks Vendor Benchmarking Report 2020 – Strategic Analysis

€2,100.00 ex. VAT
This Strategic Report is published on 15th October and contains 100+ Pages of Analysis into all the IPX Network Vendors in the market.

Executive Summary (this part of the report is sent to the Operators who take part in the research)

Providers leaderboard tiered and actual ratings

Detailed comparison of all the Vendors in the market in over 40+ Key Performance Indicators defined by MNOs (A1 Telekom Austria, BICS, Comfone, iBasis, Orange Wholesale, Syniverse, Telefonica Wholesale, Telia Carrier, Vodafone Carrier Services)

Leadership

Performance in general as a company

Performance on KPIs specific to IPX Vendors

Brand perception

NPS (Net Promoter Score), i.e. if MNOs actively promote them to others

MNO quotes on what they think to the Vendors

Key Challenges for MNOs with working with the Vendors

TOP 3 Requirements MNOs have for the Vendors

Where the market is going, what new developments are needed

Strategic summary by ROCCO management team

The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report not later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done so by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
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CPaaS Market Intelligence Report 2022 – Strategic Analysis

~~€2,500.00~~ €1,900.00 ex. VAT
This report is available from May 26^th 2022 The Strategic Analysis Report contains 100+ pages of Market Intelligence based on the interviews with 15 leading vendors in the CPaaS space. Table of Contents

Team

Objective

Introduction

What is CPaaS?

Use Cases

The Interviewed Vendors

Company Mission Statement

Vendors’ Overview

Primary Focus

Top 3 Product Offerings

Vendors’ Strategy

Organisation-Related Questions

CPaaS Clients

Vendors’ Solutions

2600Hz

BICS

Enabld

GMS

iBASIS

Infobip

IntelePeer

Kaleyra

Link Mobility

Mitto

Route Mobile

Sinch

Syniverse

TATA Communications

Webex

Future Plans & Strategy

Pricing

The Market Leaders

CPaaS & SaaS

CPaaS & Value

COVID-19 & CPaaS

Regional Analysis

Expectations about RCS

Conclusions

Notes on our Report

Vendors’ Directory
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IPX Networks Vendor Benchmarking Report 2022 – Strategic Analysis

~~€1,900.00~~ €1,600.00 ex. VAT
The Strategic Analysis version of the report is published on 15th September and contains 90+ pages of analysis of the main IPX Network Vendors in the market. The Executive Summary (this part of the report is sent to the Operators who take part in the research) contains:

Tier Vendor listing

MNOs’ opinions on the key challenges and major developments in IPX (e.g. Key Challenges for MNOs with working with the Vendors, Top Requirements MNOs have for the Vendors,...)

The Strategic Analysis version contains: General Ratings and Brand Awareness for the following vendors: A1 Telekom Austria, Arelion, BICS, China Mobile International, China Telecom Global, CITIC Telecom, Comfone, Deutsche Telekom Global Carrier, Etisalat, HGC Global Communications, iBASIS, Orange, Orange International Carriers, PCCW Global, SAP, Syniverse, TATA Communications, TDC Wholesale, Tele2, Telecom Italia Sparkle, Telefonica Global Solutions, Telenor Global Services AS, Telstra Global, TNSi, Vodafone Carrier & Partner Services.

Providers leaderboard tiered and actual ratings

A detailed comparison of over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: A1 Telekom Austria, BICS, Comfone, iBASIS, Syniverse and Vodafone Carrier & Partner Services

Changing Vendor (MNOs indicate whether they are changing their vendor)

Net Promoter Score i.e. if MNOs actively promote them to others

Conclusions Vendor by Vendor with operator quotes on their performance

Leaderboard

Information about IPX expenditure volumes

Strategic Conclusions by ROCCO Research Team

The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done so by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
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International Voice Carrier Vendor Benchmarking Report 2022 – Strategic Analysis

~~€1,900.00~~ €1,600.00 ex. VAT
The Strategic Analysis version of the report is published on 22^nd September and contains 90+ pages of analysis of the main providers in the International Voice market. The Executive Summary (this part of the report is sent to the Operators who take part in the research) contains:

Tier Vendor listing

MNOs’ opinions on the key challenges and major developments in International Voice (e.g. Top requirements, expected changes in the space,...)

The Strategic Analysis version contains: General Ratings and Brand Awareness for the following vendors: Airtel, Apelby Communications, Arelion, Bankai Group, BICS, BT Wholesale, China Mobile International, China Telecom Global, China Unicom Global, Deutsche Telekom Global Carrier, HGC Global Communications, iBASIS, IDT Corporation, KDDI Global, LANCK Telecom, Lumen Technologies, NTT Communications, Orange Wholesale, PCCW Global, TATA Communications, Tecomsa, Tele 2, Telecom Italia Sparkle, Telefónica Global Solutions, Telenor Global Services, Telstra International, TNZi, Vodafone Carrier & Partner Services, Voice Carrier Inc., VOX Solutions, WIS Telecom

A detailed Comparison on over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: BICS, China Mobile International, HGC Global Communications, iBASIS and TATA Communications

Changing Vendor (MNOs indicate whether they are changing their vendor)

Net Promoter Score i.e. if MNOs actively promote them to others

Conclusions Vendor by Vendor with operator quotes on their performance

Leaderboard

Information about international call volumes and the impact derived from COVID-19

Strategic Conclusions by ROCCO Research Team

The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report not later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done so by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
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CPaaS Market Impact Report 2023

€1,900.00 ex. VAT
The Market Impact Report contains 150+ pages of analysis into the main providers in the CPaaS market. Including interviews with enterprises and Vendors of CPaaS solutions. This report will be available on the 27th of April. The Market Impact Report has 2 annexes which are also available to purchase:

Market Impact Report (£1600) This report

Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report

Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking

The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
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International Voice Carrier Market Impact Report 2023

€1,900.00 ex. VAT
The Market Impact Report contains 80+ pages of analysis into the main providers in the international voice market, including interviews with MNOs and international voice carriers. The report is available on November 9th. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase. Market Impact Report (£1600) This report

Annex Vendor Benchmarking (£650) Not included. Only available as an annex to the Market Impact Report

Annex Regional Analysis (£650) Not included. Only available as an annex to the Market Impact Report

The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
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International Voice Carrier Market Impact Report 2023 + Annex Vendor Benchmarking

€2,500.00 ex. VAT
The Market Impact Report contains 80+ pages of analysis into the main providers in the International Voice market, including interviews with MNOs and international voice carriers. The report is available on November 9th. Enhance your Market Impact Report experience with the enlightening Vendor Benchmarking add-on. Market Impact Report (£1600) This report

Annex Vendor Benchmarking (£650) (Included). Only available as an annex to the Market Impact Report

The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
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