Interconnect - ROCCO Research

Customer Service Report 2019 – Strategic Analysis

€2,100.00 ex. VAT

This Report contains 80+ Pages of data on the Customer Service perceptions based on 809 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.

Executive Summary (this part of the report is sent to the MNO's for free)
- Highlights from the Report
- Vendor Ranking
The Strategic Analysis Version of the report contains:
- Vendor by Vendor analysis across all the 18 KPIs and across 68 Vendors (from a possible 184 Vendors) chosen by MNOs: A1 Telekom Austria, Acision, Airtel Business, AMD Telecom, Araxxe, ARCH, Astelnet, BICS, BT, Cellusys, Centili, Colt, Comfone, CS Networks, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Fraudbuster, GMS, HGC, iBasis, Identitel, IDM, Infobip, IP Com, Latro, Lavastorm, McTel, Mobileum, Mobius, Monty Mobile, MTT, Nexmo, Nextgen, NTT Comms, Orange Wholesale, PCCW Global, Revector, RoamSmart, Roamsys, Route Mobile, SAP, Sevis, Silta, Sigos, Sinch (CLX), Tomia (Starhome MACH), Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telstra, Telia Carrier, Telintel, Teralight, Tieto, TNS, tyntec, WeDo Technologies, Yaana
- including MNO quotes about them
- With 18 KPIs on Customer Service

With 18 Customer Service KPIs

1. They are friendly and helpful
2. They are patient and listen to my needs
3. They spend the time with me that I deserve
4. We have a respectful working relationship
5. They provide consistent personnel who understand my business
6. When they change personnel, there is a smooth handover
7. They can quickly detect the cause of issues
8. They can quickly resolve issues
9. The first contact I speak with is able to resolve my issue
10. They take responsibility for issues they create
11. They keep their promises
12. They communicate clearly
13. They are well trained on their products and services
14. They speak or attempt to speak my language
15. They offer local support during my office hours
16. They meet face to face with me or offer events I can attend
17. They always give more than I expect
18. They have "The Wow Factor"

UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.

Add to cart Details

Diameter Signalling Transactions Market Pricing Report 2018 – Strategic Analysis

€2,100.00 ex. VAT
This Report contains 75+ Pages of Data into Market Pricing trends for Diameter Signalling Transactions December 2017 - April 2018

Executive Summary (as provided to the 65 Operators who took part in the Research)

The average, lowest and highest rates across regions of the world. Based on the 65 Operators who were interviewed globally on their perspective on Diameter Signalling Transactions Pricing

Set-Up fees

Monthly fees

Volume Based fees

Charging Models

Comparison Analysis by Operator Type

Comparison Analysis by Region

Detailed Analysis of each factor in the pricing giving an overall view of cost

Bundling that occurred with other products

Strategic conclusions by ROCCO management team

Contents: Contents 2 About the Authors 5 Introduction 6 Methodology 7 Origin Of Respondents 7 Executive Summary 9 About The Executive Summary 9 Background On IPX 9 Signalling VLAN Set-Up: Set-Up Fee And Monthly Charge 11 Pricing Models Of Diameter Signalling Transactions 12 Monthly Recurring Charge 13 Monthly Fee With Threshold 14 Volume Based Fee Without Threshold 15 Per Active Roaming Partner Fee 15 Strategic Analysis 16 Signalling VLAN: Set-Up Fee And Configuration 16 Bandwidth Of The Signalling VLAN 16 Bandwidth Of The Signalling VLAN Per Operator Type 17 Set-Up Fee Across Regions And Operators 18 Price Ranges Of The Set-Up Fee 21 Signalling VLAN: Monthly Recurring Charge 22 Price Ranges Of The Monthly Recurring Charge 22 Monthly Recurring Charge Per Region and Operator Type 24 Diameter Signalling Service: Set-Up Fee 26 Charging Behaviour For The Diameter Signalling Set-Up Fee 26 Price Ranges Of The Diameter Signalling Set-Up Fee 29 Diameter Signalling Service: Pricing Models 30 Diameter Signalling Pricing Models Across Regions 33 Main trends 34 Diameter Signalling Pricing Models Across Types Of Operators 35 Main trends 36 Diameter Signalling Service: Monthly Recurring Charge Pricing 37 Monthly Recurring Charge Ranges Per Bandwidth, Regions, Operators Types 38 Monthly Recurring Charge With Limit On Transactions Per Second 39 Main Trends 40 Diameter Signalling Service: Monthly Fee With Threshold Pricing 41 Incoming/Outgoing Diameter Signalling Transactions And Thresholds 41 Incoming/Outgoing Transactions 41 Single/Multiple Thresholds 41 Single Threshold: Price Ranges Of Transactions Ranges Per Threshold, Regions, Operators Type 43 Multiple Thresholds: Price Ranges Of Transactions 45 Operator Type Comparison 47 Main Trends 48 Diameter Signalling Service: Volume Based Fee Without Threshold Pricing 49 Incoming/Outgoing Diameter Signalling Transactions 49 No Thresholds: Price Ranges Of Transactions Per Regions And Operators Type 51 Operator Type Comparison 54 Main Trends 54 Diameter Signalling Service: Per Active Roaming Partner Pricing 55 Region Of Service Delivery and DRA 56 Diameter Signalling Transactions Reporting Service 57 Service Use Among Operators 57 Annual Cost Of The Reporting Service 60 Contract Duration and Service Activation 62 Contract Duration 62 Commencement of fees 63 Dependence On Inflation In The Retail Pricing Index (RPI) 64 Price fluctuations Depending Upon Price Index 65 Diameter Transactions Price Evolution 66 Services Bundling Options With Diameter Signalling 68 Services In Bundle 69 Price Discount Received With Bundle 71 Annexes 72 Data Sheets - Split per Regions And Operators Type 72 Notes:

This Report is sold on a single use license basis. An Unlimited distribution version of this report is available for purchase.

For our Report Points customers, this report counts as 3 Report points

Subscription Customers receive this report for free with their package
Add to cart Details
Direct Carrier Billing Vendor Performance Report 2019 – Strategic Analysis

€2,100.00 ex. VAT
This Strategic Report contains 90+ Pages of Analysis into all the providers in the market.

Executive Summary

Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators

Leadership

General Performance

Performance on Key aspects

Key Challenges in the market

Where the market is going, what new developments are needed

Strategic summary by ROCCO management team

The party purchasing this report is receiving a Single Use license, additional licenses may be purchased at a reduced price and a Unlimited Distribution license is also available for £4,400. The report is sent by email after payment has been received. The party purchasing will be subject to a Terms of use agreement, in the case it is the first time they have purchased from ROCCO. Subject to VAT for Uk Businesses.
Add to cart Details
Sale!
Fraud Prevention Market Intelligence Report 2022

~~€2,500.00~~ €1,900.00 ex. VAT
NEW FRAUD PREVENTION MARKET INTELLIGENCE REPORT 2022 After 3 years since the first release, ROCCO has published the second edition of the Fraud Prevention Market Intelligence report. This report complements the SMS Firewall Market Intelligence Report 2021, which specifically focused on one of the key services in Fraud & Security. With 14 interviewed vendors and more than 150 pages, this new study covers the services that Fraud & Security vendors are offering and their opinion on key aspects related to this topic. Moreover, it is featured their future expectations and the key regional trends. This new issue is a useful guide for those MNOs who want to be better informed about the main services for Fraud prevention. Moreover, vendors can understand what their competitors are currently offering and their stance about key issues in this space. If you want to have a comprehensive guide of the solutions to protect your business, own for your company the Strategic Analysis version of this report. This report is available from January 19^th 2022 The Strategic Analysis Report contains 150+ pages of Market Intelligence based on the interviews with 14 leading vendors in the Fraud Prevention space. Table of Contents

Team

Objective

Fraud Prevention Overview

The Interviewed Vendors

Company Mission Statement

Vendors’ Overview

Primary Focus

Top 3 Product Offerings

Vendors’ Strategy

Organisation-Related Questions

The Top 3 Vulnerabilities

Advanced Tools Usage

Customers’ Biggest Obstacles

Service Specialisation

Technical Fraud

Subscription/Payment Fraud

Distribution Fraud

Business Fraud

Prepaid Fraud

The Top Growing Threats

Impact on Customers

Fraud Awareness

Key Aspects of a Fraud Prevention Solution

Fraud Prevention Investment

Auditing & Consulting

Artificial Intelligence & Machine Learning

Cloud-Based Solutions

The Role of COVID-19

Vendors’ Solutions

Solutions’ Overview

Anam

Araxxe

Cellusys

Comviva

HGC Global Communications

Infobip

Latro

Metacert

Mobileum

Monty Mobile

Positive Technologies

Sinch

Syniverse

TATA Communications

Fraud Trends & Predictions

MNOs & Fraud Prevention

Concluding Remarks

Notes on our Report

Vendors’ Directory

Payment terms:

UK Companies are subject to V.A.T. Paid at the Standard Rates.

The report will be sent over electronically following signature of a simple Terms of Use Document issued by ROCCO.
Add to cart Details
International Voice Carrier Market Impact Report 2023

€1,900.00 ex. VAT
The Market Impact Report contains 80+ pages of analysis into the main providers in the international voice market, including interviews with MNOs and international voice carriers. The report is available on November 9th. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase. Market Impact Report (£1600) This report

Annex Vendor Benchmarking (£650) Not included. Only available as an annex to the Market Impact Report

Annex Regional Analysis (£650) Not included. Only available as an annex to the Market Impact Report

The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
Add to cart Details
International Voice Carrier Market Impact Report 2023 + Annex Vendor Benchmarking

€2,500.00 ex. VAT
The Market Impact Report contains 80+ pages of analysis into the main providers in the International Voice market, including interviews with MNOs and international voice carriers. The report is available on November 9th. Enhance your Market Impact Report experience with the enlightening Vendor Benchmarking add-on. Market Impact Report (£1600) This report

Annex Vendor Benchmarking (£650) (Included). Only available as an annex to the Market Impact Report

The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
Add to cart Details
Sale!
International Voice Carrier Vendor Benchmarking Report 2022 – Strategic Analysis

~~€1,900.00~~ €1,600.00 ex. VAT
The Strategic Analysis version of the report is published on 22^nd September and contains 90+ pages of analysis of the main providers in the International Voice market. The Executive Summary (this part of the report is sent to the Operators who take part in the research) contains:

Tier Vendor listing

MNOs’ opinions on the key challenges and major developments in International Voice (e.g. Top requirements, expected changes in the space,...)

The Strategic Analysis version contains: General Ratings and Brand Awareness for the following vendors: Airtel, Apelby Communications, Arelion, Bankai Group, BICS, BT Wholesale, China Mobile International, China Telecom Global, China Unicom Global, Deutsche Telekom Global Carrier, HGC Global Communications, iBASIS, IDT Corporation, KDDI Global, LANCK Telecom, Lumen Technologies, NTT Communications, Orange Wholesale, PCCW Global, TATA Communications, Tecomsa, Tele 2, Telecom Italia Sparkle, Telefónica Global Solutions, Telenor Global Services, Telstra International, TNZi, Vodafone Carrier & Partner Services, Voice Carrier Inc., VOX Solutions, WIS Telecom

A detailed Comparison on over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: BICS, China Mobile International, HGC Global Communications, iBASIS and TATA Communications

Changing Vendor (MNOs indicate whether they are changing their vendor)

Net Promoter Score i.e. if MNOs actively promote them to others

Conclusions Vendor by Vendor with operator quotes on their performance

Leaderboard

Information about international call volumes and the impact derived from COVID-19

Strategic Conclusions by ROCCO Research Team

The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report not later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done so by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
Add to cart Details
Internet of Things Security Strategy Report 2018 – Strategic Analysis

€2,100.00

This report is available from 30th January and contains the latest Strategic insights from MNOs on IoT Security. It has 29 pages.

This report provides the opinions of 89 MNOs on IoT Security. In this report ROCCO wants to uncover by sincere and honest MNO feedback, what MNOs are seeing and doing about IoT Security. What advice if any they have for other MNOs and Vendors to prepare and to protect the industry from security breaches. We all know that IoT brings opportunities, but are those opportunities matched equally by the opportunities for hackers they present? This report also reviews input from various MNO sources to summarize the evolution of eSIM. The Report Contents with page numbers: About the Authors 4 Introduction 5 Executive Summary 6 Background 6 The Objectives of this Report 7 What is IoT Security? 8 MNO Participation in this Survey 10 Internet of Things Revenues now and by 2020 11 Active SIM Cards 12 Percentages of IoT Sims versus Consumer Sims 13 Expertise in IoT Security 14 Departments Responsible for IoT Security 15 Strategic Analysis 16 IOT Vertical Markets and their Security Risks 16 Security Risks known to MNOs as Connectivity providers 17 The Seriousness of the Security attacks 18 Signalling Security Risks 19 Where Signalling Security Attacks Originate from 20 Average Monthly Revenue per Connected IoT Device (ARPC) 22 Advanced Security Features as Standard 23 Willingness of Enterprises to invest in more Advanced Security 24 Charging Mechanisms for MNOs offering Advanced Security Features as VAS 26 IoT Security Awareness 27 Eligibility for taking part in this report 28 Your Feedback, Our Future Reports 28

Add to cart Details
IPX Networks Market Impact Report 2023

€1,900.00 ex. VAT
The Market Impact Report contains 100+ pages of analysis into the main providers in the IPX market, including interviews with MNOs and IPX vendors. The report is available on September 28th. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase. Market Impact Report (£1600) This report

Annex Vendor Benchmarking (£650) Not included. Only available as an annex to the Market Impact Report

Annex Regional Analysis (£650) Not included. Only available as an annex to the Market Impact Report

Annex 5-Year Analysis (£650) Not included. Only available as an annex to the Market Impact Report

The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
Add to cart Details
IPX Networks Market Impact Report 2023 + Annex Vendor Benchmarking

€2,500.00 ex. VAT
The Market Impact Report contains 100+ pages of analysis into the main providers in the IPX market, including interviews with MNOs and IPX vendors. The report is available on September 28th. Enhance your Market Impact Report experience with the enlightening Vendor Benchmarking add-on. Market Impact Report (£1600) This report

Annex Vendor Benchmarking (£650) (Included). Only available as an annex to the Market Impact Report

The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
Add to cart Details
IPX Networks Vendor Benchmarking Report 2020 – Strategic Analysis

€2,100.00 ex. VAT
This Strategic Report is published on 15th October and contains 100+ Pages of Analysis into all the IPX Network Vendors in the market.

Executive Summary (this part of the report is sent to the Operators who take part in the research)

Providers leaderboard tiered and actual ratings

Detailed comparison of all the Vendors in the market in over 40+ Key Performance Indicators defined by MNOs (A1 Telekom Austria, BICS, Comfone, iBasis, Orange Wholesale, Syniverse, Telefonica Wholesale, Telia Carrier, Vodafone Carrier Services)

Leadership

Performance in general as a company

Performance on KPIs specific to IPX Vendors

Brand perception

NPS (Net Promoter Score), i.e. if MNOs actively promote them to others

MNO quotes on what they think to the Vendors

Key Challenges for MNOs with working with the Vendors

TOP 3 Requirements MNOs have for the Vendors

Where the market is going, what new developments are needed

Strategic summary by ROCCO management team

The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report not later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done so by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
Add to cart Details
Sale!
IPX Networks Vendor Benchmarking Report 2022 – Strategic Analysis

~~€1,900.00~~ €1,600.00 ex. VAT
The Strategic Analysis version of the report is published on 15th September and contains 90+ pages of analysis of the main IPX Network Vendors in the market. The Executive Summary (this part of the report is sent to the Operators who take part in the research) contains:

Tier Vendor listing

MNOs’ opinions on the key challenges and major developments in IPX (e.g. Key Challenges for MNOs with working with the Vendors, Top Requirements MNOs have for the Vendors,...)

The Strategic Analysis version contains: General Ratings and Brand Awareness for the following vendors: A1 Telekom Austria, Arelion, BICS, China Mobile International, China Telecom Global, CITIC Telecom, Comfone, Deutsche Telekom Global Carrier, Etisalat, HGC Global Communications, iBASIS, Orange, Orange International Carriers, PCCW Global, SAP, Syniverse, TATA Communications, TDC Wholesale, Tele2, Telecom Italia Sparkle, Telefonica Global Solutions, Telenor Global Services AS, Telstra Global, TNSi, Vodafone Carrier & Partner Services.

Providers leaderboard tiered and actual ratings

A detailed comparison of over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: A1 Telekom Austria, BICS, Comfone, iBASIS, Syniverse and Vodafone Carrier & Partner Services

Changing Vendor (MNOs indicate whether they are changing their vendor)

Net Promoter Score i.e. if MNOs actively promote them to others

Conclusions Vendor by Vendor with operator quotes on their performance

Leaderboard

Information about IPX expenditure volumes

Strategic Conclusions by ROCCO Research Team

The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done so by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
Add to cart Details