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    Customer Service Report 2019 – Strategic Analysis

    €2,100.00 ex. VAT
    This Report contains 80+ Pages of data on the Customer Service perceptions based on 809 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
    • Executive Summary (this part of the report is sent to the MNO's for free)
      • Highlights from the Report
      • Vendor Ranking
    • The Strategic Analysis Version of the report contains:
      • Vendor by Vendor analysis across all the 18 KPIs and across 68 Vendors (from a possible 184 Vendors) chosen by MNOs: A1 Telekom Austria, Acision, Airtel Business, AMD Telecom, Araxxe, ARCH, Astelnet, BICS, BT, Cellusys, Centili,  Colt, Comfone, CS Networks, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Fraudbuster, GMS, HGC, iBasis, Identitel, IDM, Infobip, IP Com, Latro, Lavastorm, McTel, Mobileum, Mobius, Monty Mobile, MTT, Nexmo, Nextgen, NTT Comms, Orange Wholesale, PCCW Global, Revector, RoamSmart, Roamsys, Route Mobile, SAP, Sevis, Silta, Sigos, Sinch (CLX), Tomia (Starhome MACH), Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telstra, Telia Carrier, Telintel, Teralight, Tieto, TNS, tyntec, WeDo Technologies, Yaana
      • including MNO quotes about them
      • With 18 KPIs on Customer Service

    With 18 Customer Service KPIs

    1. They are friendly and helpful
    2. They are patient and listen to my needs
    3. They spend the time with me that I deserve
    4. We have a respectful working relationship
    5. They provide consistent personnel who understand my business
    6. When they change personnel, there is a smooth handover
    7. They can quickly detect the cause of issues
    8. They can quickly resolve issues
    9. The first contact I speak with is able to resolve my issue
    10. They take responsibility for issues they create
    11. They keep their promises
    12. They communicate clearly
    13. They are well trained on their products and services
    14. They speak or attempt to speak my language
    15. They offer local support during my office hours
    16. They meet face to face with me or offer events I can attend
    17. They always give more than I expect
    18. They have "The Wow Factor"
      UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.
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    The 21 Report

    €5,400.00 ex. VAT
    We do not offer discounts on the 21 Report, however the The 21 Report is free with a ROCCO+ Subscription or counts as 3 report points for ROCCO Report points customers.  The 21 Report summarises 2020 and takes on the challenge of 2021 based on the best insights from ROCCO Research's reports, ROCCO Strategy's consulting work and ROCCO U training trends.  The report compromises the following sections: Executive Summary
    • Introduction and objective of the report
    • Executive Summary
      • 2020 Evaluation
      • Key Insights
      • Overview what to expect from 2021
     Strategic Analysis Part One: 2020 Review
    • Top Telecoms Trends of 2020: What were the top trends for 2020 and how did they play out – Blockchain, eSIM, 5G
    • Messaging Trends – CpaaS, RCS and A2P SMS Insights
    • Wholesale Roaming Trends – VoLTE, 5G Insights
    • Fraud and Security Trends - Firewalls, SIM BOX, IRSF.
    • Traffic review: The Wholesale Roaming and Messaging traffic estimates and how they changed from 2019.
    • Admiration Quads (The best Vendors in each category presented in 3 specific quadrants (Success, Leadership, Contribution) based on the last research report ROCCO has conducted on each topic. 
      • Innovation (The Innovators),
      • Messaging (A2P SMS, RCS),
      • Wholesale Roaming (SoR, IPX, DCH, FCH, RMS), 
      • Fraud & Security (Signalling Firewall, SMS Firewall, IRSF, Sim Box)
    • ROCCO IOO: A review of the 25 most Influential people in our Industry according to the ~ROCCO 100 report 2020 and how they made a difference. 
    • ROCCO's TOP TEN Vendors in 2020: based on all the results in the most recent Vendor Benchmarking research.
    Part Two: 2021 Expectations
    • Lifelines: Product lifelines for Messaging, Wholesale Roaming and Fraud & Security which help MNOs and Vendors to identify
      • Where to invest
      • Where is their revenue still to be made
      • Where should I be developing skills and R&D
    • What's happening in 2021: Industry trends and potential outcomes
    • Challenges and Opportunities in 2021: SWOT analysis for the industry
    • Industry comparisons: What’s trends do we see in other industries, which may cross over to ours. 
    The 21 Report is available to buy in a Single Use License only and is free for ROCCO+ Subscription customers and IO Association Members.
    Details

  • IPX Networks Vendor Benchmarking Report 2020 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Report is published on 15th October and contains 100+ Pages of Analysis into all the IPX Network Vendors in the market.
    • Executive Summary (this part of the report is sent to the Operators who take part in the research)
    • Providers leaderboard tiered and actual ratings
    • Detailed comparison of all the Vendors in the market in over 40+ Key Performance Indicators defined by MNOs (A1 Telekom Austria, BICS, Comfone, iBasis, Orange Wholesale, Syniverse, Telefonica Wholesale, Telia Carrier, Vodafone Carrier Services)
      • Leadership
      • Performance in general as a company
      • Performance on KPIs specific to IPX Vendors
      • Brand perception
      • NPS (Net Promoter Score), i.e. if MNOs actively promote them to others
      • MNO quotes on what they think to the Vendors
    • Key Challenges for MNOs with working with the Vendors
    • TOP 3 Requirements MNOs have for the Vendors
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report not later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done so by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
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  • Telecoms Fraud Prevention Solutions Market Intelligence Report 2018

    €2,100.00 ex. VAT
    This Strategic Analysis Report contains 550+ Pages of Market Intelligence into 17 leading vendors in the market.

    The Strategic Analysis Version of the report contains:

    Content with page numbers:
    • The Authors of this Report 8
    • Executive Summary 8
    • Introduction 9
    • The History of Fraud 11
    • The Present 13
    • The Future of Fraud 15
    • The Vendors 17
    • Ownership Structure 17
    • When the Companies were Founded 19
    • Mission Statements 19
    • Their Business Focus and Product Offerings 20
    • Future Strategy 20
    • The Solutions 21
    • Vendors Organised by Fraud Type 21
    • Adaptive Mobile Security 30
    • Anam Technologies 41
    • ARAXXE SAS 45
    • BICS 54
    • Enghouse Networks 60
    • JT Global 62
    • LATRO Services, Inc. 64
    • Mobileum Inc 66
    • Mobius Wireless Solutions 68
    • Netaxis Solutions 76
    • NetNumber Inc 78
    • Positive Technologies 80
    • Starhome Mach 88
    • Syniverse 91
    • WeDo Technologies 93
    • XINTEC 108
    • Their Headquarters, Office Locations 110
    • Their Employment Strategy 110
    • Annual Revenues 111
    • GSMA Membership and Partnerships 112
    • Customers Top 3 Vulnerabilities 113
    • Biggest Obstacles to proactively Detecting and Responding to Fraud and Security threats 116
    • Data Analytics 118
    • Growing Threats 119
    • Greatest Impacts 119
    • Information Sharing 120
    • Non-Financial Losses 120
    • The Fraud Prevention Budget 121
    • Telco auditing/security testing 123
    • Fraud and Security Consulting 123
    • Machine Learning 124
    • Cloud-based Solutions in Fraud Prevention 125
    • Does your company support cloud-based fraud solutions? 126
    • Key Regional Trends 126
    • Their predictions 128
    • What should MNOs know about fraud prevention? 128
    • Annex A: Vendor Directory 130
    • Annex B: Vendor Maps 132
    • Distribution Fraud 133
    • Subscription Fraud 135
    • Prepaid Fraud 139
    • Business Fraud 142
    • Technical Fraud 150
    • ANNEX C: Vendor Interviews 155
    • Adaptive Mobile Security 155
    • Anam Technologies Limited 189
    • ARAXXE SAS 210
    • BICS 243
    • Emirates Data Clearing House 287
    • Enghouse Networks 302
    • JT Global 320
    • LATRO Services, Inc. 337
    • Mobileum Inc 356
    • Mobius Wireless Solutions PTE. LTD 377
    • Netaxis Solutions 404
    • NetNumber Inc 421
    • Positive Technologies 439
    • Starhome Mach 467
    • Symmetry Solutions Limited 488
    • Syniverse 504
    • WeDo Technologies 524
    • XINTEC 568
    Payment terms:
    • UK Companies are subject to V.A.T. Paid at the Standard Rates.
    • The report will be sent over electronically following signature of a simple Terms of Use Document issued by ROCCO.
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  • The 24 Report – ROCCO’s Annual Report

    €4,400.00 ex. VAT
    ROCCO'S ANNUAL REPORT - The 24 Report Each year ROCCO takes the time to review all its research, consulting projects and insights and produces its annual report. For the last three years, our annual report has been featured in board rooms far and wide. The combination of a wide array of sources, allows MNOs to understand better how our industry is evolving and what should be their focus in 2024. By their side, which vendors are the best-positioned to support them. From a vendor perspective, ROCCO’s own competitor matrix gives them a deeper understanding on their positioning in their space. Moreover, it allows them understanding which are the key next steps for 2023. Last but not least, a discussion of the major industry trends is featured as well as the expected developments that are transforming telecoms. If you want to know the main developments that occurred in 2023 in the telecommunications industry and want to have a global perspective about 2024, own this report for your company. Table of Contents
    • Team
    • Introduction
    • About the 24 Report
    • Admiration Quads
    • The Models
    • The Sustainable Profitability Matrix
    • Roaming SPM Matrices
    • Fraud & Security SPM Matrices
    • Messaging SPM Matrices
    • The ROCCO Leadership Model
    • Roaming Leadership Matrices
    • Fraud & Security Leadership Matrices
    • Messaging Leadership Matrices
    • The ROCCO Contribution Model
    • Roaming Contribution Matrices
    • Fraud & Security Contribution Matrices
    • Messaging Contribution Matrices
    • The Innovators
    • Tier One Vendor Profiles
    • Top 10 Vendor Profiles
    • Other Tier One Vendors to Watch
    • Industry Trends
    • Messaging Trends
    • Roaming Trends
    • Fraud & Security Trends
    • Top Telecom Trends
    • Lifelines
    • Conclusions
    We do not offer discounts on the 24 Report. The most popular way to get this report is by taking a ROCCO Research Subscription.
    Add to cart Details

  • International Voice Carrier Market Impact Report 2023 + Annex Vendor Benchmarking

    €2,500.00 ex. VAT
    The Market Impact Report contains 80+ pages of analysis into the main providers in the International Voice market, including interviews with MNOs and international voice carriers. The report is available on November 9th. Enhance your Market Impact Report experience with the enlightening Vendor Benchmarking add-on. Market Impact Report (£1600) This report
    • Annex Vendor Benchmarking (£650) (Included). Only available as an annex to the Market Impact Report
    The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
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  • International Voice Carrier Market Impact Report 2023

    €1,900.00 ex. VAT
    The Market Impact Report contains 80+ pages of analysis into the main providers in the international voice market, including interviews with MNOs and international voice carriers. The report is available on November 9th. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase. Market Impact Report (£1600) This report
    • Annex Vendor Benchmarking (£650) Not included. Only available as an annex to the Market Impact Report
    • Annex Regional Analysis (£650) Not included. Only available as an annex to the Market Impact Report
    The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
    Add to cart Details

  • IPX Networks Market Impact Report 2023 + Annex Vendor Benchmarking

    €2,500.00 ex. VAT
    The Market Impact Report contains 100+ pages of analysis into the main providers in the IPX market, including interviews with MNOs and IPX vendors. The report is available on September 28th. Enhance your Market Impact Report experience with the enlightening Vendor Benchmarking add-on. Market Impact Report (£1600) This report
    • Annex Vendor Benchmarking (£650) (Included). Only available as an annex to the Market Impact Report
    The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
    Add to cart Details

  • IPX Networks Market Impact Report 2023

    €1,900.00 ex. VAT
    The Market Impact Report contains 100+ pages of analysis into the main providers in the IPX market, including interviews with MNOs and IPX vendors. The report is available on September 28th. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase. Market Impact Report (£1600) This report
    • Annex Vendor Benchmarking (£650) Not included. Only available as an annex to the Market Impact Report
    • Annex Regional Analysis (£650) Not included. Only available as an annex to the Market Impact Report
    • Annex 5-Year Analysis (£650) Not included. Only available as an annex to the Market Impact Report
    The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
    Add to cart Details
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    The 23 Report – ROCCO’s Annual Report

    €4,400.00 €2,200.00 ex. VAT
    ROCCO'S ANNUAL REPORT - the 23 Report Each year ROCCO takes the time to review all its research, consulting projects and insights and produces its annual report. For the last two years our annual report has been featured in board rooms far and wide. The combination of a wide array of sources, allows MNOs to understand better how our industry is evolving and what should be their focus in 2023. By their side, which vendors are the best-positioned to support them. From a vendor perspective, ROCCO’s own competitor matrix gives them a deeper understanding on their positioning in their space. Moreover, it allows them understanding which are the key next steps for 2023. Last but not least, a discussion of the major industry trends is featured as well as the expected developments that are transforming telecoms. If you want to know the main developments that occurred in 2022 in the telecommunications industry and want to have a global perspective about 2023, own this report for your company. Table of Contents
    • Team
    • Introduction
    • About the 23 Report
    • How to be a better Mobile Operator?
    • Admiration Quads
    • The Models
    • The Sustainable Profitability Matrix
    • Roaming SPM Matrices
    • Fraud & Security SPM Matrices
    • Messaging SPM Matrices
    • The ROCCO Leadership Model
    • Roaming Leadership Matrices
    • Fraud & Security Leadership Matrices
    • Messaging Leadership Matrices
    • The ROCCO Contribution Model
    • Roaming Contribution Matrices
    • Fraud & Security Contribution Matrices
    • Messaging Contribution Matrices
    • The Innovators
    • Tier One Vendor Profiles
    • Top 10 Vendor Profiles
    • Other Tier One Vendors to Watch
    • Industry Trends
    • Messaging Trends
    • Roaming Trends
    • Fraud & Security Trends
    • Top Telecom Trends
    • Lifelines
    • Conclusions
    We do not offer discounts on the 23 Report. The most popular way to get this report is by taking a ROCCO Research Subscription.
    Add to cart Details
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    International Voice Carrier Vendor Benchmarking Report 2022 – Strategic Analysis

    €1,900.00 €1,600.00 ex. VAT
    The Strategic Analysis version of the report is published on 22nd September and contains 90+ pages of analysis of the main providers in the International Voice market. The Executive Summary (this part of the report is sent to the Operators who take part in the research) contains:
    • Tier Vendor listing
    • MNOs’ opinions on the key challenges and major developments in International Voice (e.g. Top requirements, expected changes in the space,...)
    The Strategic Analysis version contains: General Ratings and Brand Awareness for the following vendors: Airtel, Apelby Communications, Arelion, Bankai Group, BICS, BT Wholesale, China Mobile International, China Telecom Global, China Unicom Global, Deutsche Telekom Global Carrier, HGC Global Communications, iBASIS, IDT Corporation, KDDI Global, LANCK Telecom, Lumen Technologies, NTT Communications, Orange Wholesale, PCCW Global, TATA Communications, Tecomsa, Tele 2, Telecom Italia Sparkle, Telefónica Global Solutions, Telenor Global Services, Telstra International, TNZi, Vodafone Carrier & Partner Services, Voice Carrier Inc., VOX Solutions, WIS Telecom
    • A detailed Comparison on over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: BICS, China Mobile International, HGC Global Communications, iBASIS and TATA Communications
    • Changing Vendor (MNOs indicate whether they are changing their vendor)
    • Net Promoter Score i.e. if MNOs actively promote them to others
    • Conclusions Vendor by Vendor with operator quotes on their performance
    • Leaderboard
    • Information about international call volumes and the impact derived from COVID-19
    • Strategic Conclusions by ROCCO Research Team
    The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report not later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done so by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
    Add to cart Details
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    IPX Networks Vendor Benchmarking Report 2022 – Strategic Analysis

    €1,900.00 €1,600.00 ex. VAT
    The Strategic Analysis version of the report is published on 15th September and contains 90+ pages of analysis of the main IPX Network Vendors in the market. The Executive Summary (this part of the report is sent to the Operators who take part in the research) contains:
    • Tier Vendor listing
    • MNOs’ opinions on the key challenges and major developments in IPX (e.g. Key Challenges for MNOs with working with the Vendors, Top Requirements MNOs have for the Vendors,...)
    The Strategic Analysis version contains: General Ratings and Brand Awareness for the following vendors: A1 Telekom Austria, Arelion, BICS, China Mobile International, China Telecom Global, CITIC Telecom, Comfone, Deutsche Telekom Global Carrier, Etisalat, HGC Global Communications, iBASIS, Orange, Orange International Carriers, PCCW Global, SAP, Syniverse, TATA Communications, TDC Wholesale, Tele2, Telecom Italia Sparkle, Telefonica Global Solutions, Telenor Global Services AS, Telstra Global, TNSi, Vodafone Carrier & Partner Services.
    • Providers leaderboard tiered and actual ratings
    • A detailed comparison of over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: A1 Telekom Austria, BICS, Comfone, iBASIS, Syniverse and Vodafone Carrier & Partner Services
    • Changing Vendor (MNOs indicate whether they are changing their vendor)
    • Net Promoter Score i.e. if MNOs actively promote them to others
    • Conclusions Vendor by Vendor with operator quotes on their performance
    • Leaderboard
    • Information about IPX expenditure volumes
    • Strategic Conclusions by ROCCO Research Team
      The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done so by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
    Add to cart Details
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