- Executive Summary
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Key Challenges in the market
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
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This Report is published on Thursday 14th October 2021 This Strategic Report contains 80+ Pages of Analysis into all the providers in the market. -
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This Strategic Report contains 80+ Pages of Analysis into the providers in the market.- Executive Summary (this part of the report is sent to the MNOs who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of all the providers in the market in over 35+ Key Performance Indicators defined by MNOs
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
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The Strategic Analysis version contains 90+ pages of analysis into the main providers in the Signalling Firewall market. Executive Summary contains:- MNO’s opinions on the key challenges and future of Signalling Firewall
- Tier Vendor listing
- General Ratings and Brand Awareness for the following vendors: AdaptiveMobile Security, Alaris Labs, AMD Telecom, BICS, Cellusys, Computaris international, Enghouse Networks, Global Message Services, Globe Teleservices, Group2000, HAUD Systems, jtendo, Lanck Telecom, Mavenir, Mobileum, Monty Mobile, NetNumber, Nokia Networks, Orange International Carriers, SecurityGen, Sinch, Sonus, Squire Technologies, Syvazcom and Telecom Italia Sparkle.
- A detailed Comparison on over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: AdaptiveMobile Security, BICS, Cellusys, and SecurityGen.
- Net Promoter Score
- Conclusions Vendor by Vendor with operator quotes on their performance
- Overall Leaderboard
- Strategic Conclusions by ROCCO Research Team
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The Strategic Analysis version of the report is published on 15th September and contains 90+ pages of analysis of the main IPX Network Vendors in the market. The Executive Summary (this part of the report is sent to the Operators who take part in the research) contains:- Tier Vendor listing
- MNOs’ opinions on the key challenges and major developments in IPX (e.g. Key Challenges for MNOs with working with the Vendors, Top Requirements MNOs have for the Vendors,...)
- Providers leaderboard tiered and actual ratings
- A detailed comparison of over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: A1 Telekom Austria, BICS, Comfone, iBASIS, Syniverse and Vodafone Carrier & Partner Services
- Changing Vendor (MNOs indicate whether they are changing their vendor)
- Net Promoter Score i.e. if MNOs actively promote them to others
- Conclusions Vendor by Vendor with operator quotes on their performance
- Leaderboard
- Information about IPX expenditure volumes
- Strategic Conclusions by ROCCO Research Team
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The Strategic Analysis version of the report is published on 22nd September and contains 90+ pages of analysis of the main providers in the International Voice market. The Executive Summary (this part of the report is sent to the Operators who take part in the research) contains:- Tier Vendor listing
- MNOs’ opinions on the key challenges and major developments in International Voice (e.g. Top requirements, expected changes in the space,...)
- A detailed Comparison on over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: BICS, China Mobile International, HGC Global Communications, iBASIS and TATA Communications
- Changing Vendor (MNOs indicate whether they are changing their vendor)
- Net Promoter Score i.e. if MNOs actively promote them to others
- Conclusions Vendor by Vendor with operator quotes on their performance
- Leaderboard
- Information about international call volumes and the impact derived from COVID-19
- Strategic Conclusions by ROCCO Research Team
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This report is available from 2nd December 2021 and contains up-to-the-moment Strategic advice on VoLTE ROAMING This Strategic Analysis Report has been created based interviews with MNOs and contains 50+ Pages of data.
The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information.
UK Companies are subject to V.A.T. Paid at the Standard Rates.
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NEW FRAUD PREVENTION MARKET INTELLIGENCE REPORT 2022 After 3 years since the first release, ROCCO has published the second edition of the Fraud Prevention Market Intelligence report. This report complements the SMS Firewall Market Intelligence Report 2021, which specifically focused on one of the key services in Fraud & Security. With 14 interviewed vendors and more than 150 pages, this new study covers the services that Fraud & Security vendors are offering and their opinion on key aspects related to this topic. Moreover, it is featured their future expectations and the key regional trends. This new issue is a useful guide for those MNOs who want to be better informed about the main services for Fraud prevention. Moreover, vendors can understand what their competitors are currently offering and their stance about key issues in this space. If you want to have a comprehensive guide of the solutions to protect your business, own for your company the Strategic Analysis version of this report. This report is available from January 19th 2022 The Strategic Analysis Report contains 150+ pages of Market Intelligence based on the interviews with 14 leading vendors in the Fraud Prevention space. Table of Contents- Team
- Objective
- Fraud Prevention Overview
- The Interviewed Vendors
- Company Mission Statement
- Vendors’ Overview
- Primary Focus
- Top 3 Product Offerings
- Vendors’ Strategy
- Organisation-Related Questions
- The Top 3 Vulnerabilities
- Advanced Tools Usage
- Customers’ Biggest Obstacles
- Service Specialisation
- Technical Fraud
- Subscription/Payment Fraud
- Distribution Fraud
- Business Fraud
- Prepaid Fraud
- The Top Growing Threats
- Impact on Customers
- Fraud Awareness
- Key Aspects of a Fraud Prevention Solution
- Fraud Prevention Investment
- Auditing & Consulting
- Artificial Intelligence & Machine Learning
- Cloud-Based Solutions
- The Role of COVID-19
- Vendors’ Solutions
- Solutions’ Overview
- Anam
- Araxxe
- Cellusys
- Comviva
- HGC Global Communications
- Infobip
- Latro
- Metacert
- Mobileum
- Monty Mobile
- Positive Technologies
- Sinch
- Syniverse
- TATA Communications
- Fraud Trends & Predictions
- MNOs & Fraud Prevention
- Concluding Remarks
- Notes on our Report
- Vendors’ Directory
- UK Companies are subject to V.A.T. Paid at the Standard Rates.
- The report will be sent over electronically following signature of a simple Terms of Use Document issued by ROCCO.
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This report is available from 19th October 2022 and contains up-to-the-moment Strategic advice on How Wholesale Roaming is delivered in 2022. This report is a perfect guide for Roaming teams on how to optimise their functions and what to consider to make the most efficient Wholesale Roaming Team based on the advice of over 100 Global MNOs. This Strategic Analysis Report has been created based on interviews with MNOs and contains 80+ Pages of data. Previous editions of this report were released in 2015 and 2019 and MNOs found it helpful for their Strategy refinement. Over the years, operators have faced several challenges in several areas of the Wholesale Roaming business. For instance, there are some processes from previous generations which generate a lot of inefficiency considering the current infrastructure scenario. Considering that many operators are currently renewing their infrastructure, this has put further pressure on the people behind the Wholesale Roaming team. Moreover, Roaming is starting to get back to its pre-COVID levels. As shown in ROCCO’s Wholesale Roaming Strategy Report 2020, traffic levels suffered a strong decline due to travel restrictions. Given that there are high expectations due to infrastructure renewal, it is worth knowing how MNOs are preparing for the future. This is of particular importance, as negotiations and service openings will be based on optimising costs of course but also now about optimising quality. All these considerations and more are addressed in this unique report. The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates -
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This report is available from 24th November 2022 and contains a thorough discussion of strategic aspects related to Machine-to-Machine (M2M) Roaming. This publication is a perfect guide for Roaming teams for refining and/or implementing their M2M Roaming strategy. The Strategic Analysis version of this report contains feedback from 174 MNOs across 103 countries and contains 40+ Pages of data. Considering that M2M Roaming is a topic that is gaining momentum, among others, the following questions are answered in this report:- What percentage of total Wholesale Roaming revenues will M2M Roaming represent in the upcoming years?
- What does the average M2M Roaming team look like?
- In which areas do MNOs expect support from their Roaming partners?
- How do operators define Permanent Roaming, and which are their major concerns related to it?
- Which IoT platforms have the best perception according to MNOs?
- What methods do MNOs implement to support M2M transparency?
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This report is available from 6th December 2022 and contains a thorough discussion of strategic aspects related to 5G Roaming. This publication is a perfect guide for Roaming teams that are planning to implement 5G SA or 5G NSA. Also, vendors can understand better what challenges MNOs are currently facing and how they can support them. The Strategic Analysis version of this report contains feedback from 78 MNOs across 53 countries and the participation of BICS, Cellusys, Comfone, SecurityGen and Vodafone Carrier & Partner Services. Considering the increasing relevance of 5G Roaming, this publication addresses the following questions:- When MNOs estimate that they will launch 5G NSA & 5G SA Roaming?
- What are the main challenges and opportunities of 5G SA Roaming for MNOs?
- Which enterprise sectors have the biggest interest in 5G SA Roaming?
- What MNOs think about BCE and its implementation?
- How MNOs see vendors supporting them for 5G Roaming?
- What solutions for 5G SA are vendors offering?
- What challenges are vendors facing in the delivery of 5G Roaming SA solutions?
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The Market Impact Report contains 100+ pages of analysis into the main providers in the Signalling Firewall market. Including interviews with MNOs and Vendors of Signalling Firewall solutions. This report will be available on the 30th of March. The Market Impact Report has 3 annexes which are also available to purchase:- Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking 5-year Historic Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (£1600) This report
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The Market Impact Report contains 150+ pages of analysis into the main providers in the CPaaS market. Including interviews with enterprises and Vendors of CPaaS solutions. This report will be available on the 27th of April. The Market Impact Report has 2 annexes which are also available to purchase:- Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (£1600) This report
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The Market Impact Report contains 80+ pages of analysis into the main providers in the Steering of Roaming market. Including interviews with mobile operators and Vendors of steering solutions. This report will be available on the 8th of June. The Market Impact Report has 3 annexes which are also available to purchase:- Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking 5-Year Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (£1600) This report
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The Market Impact Report contains 100+ pages of analysis into the main providers in the IPX market, including interviews with MNOs and IPX vendors. The report is available on September 28th. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase. Market Impact Report (£1600) This report- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to the Market Impact Report
- Annex Regional Analysis (£650) Not included. Only available as an annex to the Market Impact Report
- Annex 5-Year Analysis (£650) Not included. Only available as an annex to the Market Impact Report
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This report is available from 27th February 2017 and contains all the regulation status up to that date including FUP Strategy etc This Strategic Analysis Report contains 40+ Pages of feedback from interviews with 30 EU full MNOs in 26 of the 28 Member States and Industry Analysis on the latest EU Roaming Regulation 2015/2020. Executive Summary (this part of the report is sent to the MNOs who took part in the research for free)- Highlights from the Report
- EU MNO feedback
- Reporting on the Current EU Regulation
- Contents, About the Authors, Introduction, The Objective of this Report, What are the EU Roaming Regulations, The Current EU Roaming Regulation, The History of EU Roaming Regulation
- The MNOs Perspective:
- The MNO represented in this report,
- BEREC Interaction
- MNOs Implementation date of the EU Regulation 2020/2015,
- Methods of implementation of the EU Roaming Regulation 2020/2015,
- Bundling,
- Opt-In, opt-out,
- About the EEA,
- Non-EEA countries,
- Position on UK Exit from the EU,
- Restriction on the RLAH tariff plan,
- What Restrictions MNOs will apply,
- FUP (Fair Usage Policy) and RLAH tariffs,
- MNOs application of a Fair-Use Policy (FUP),
- Permanent Roaming
- Impacts on the Wholesale Roaming Market Overview,
- Impact of new services on the wholesale roaming market,
- EU Roaming Regulation and IOT Discount Strategy,
- Revenue Commitments,
- Send or Pay Commitments,
- Volume Commitments,
- Special surcharge to sustain the domestic charging model
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This report is available from 25th October 2016 and contains up-to-the-moment Strategic advice on IPX and their Big Data Offerings This Strategic Analysis Report has been created based on interviews with 9 International IPX Network Vendors and contains 200+ Pages of data Executive Summary- About the Authors
- Introduction
- Objective
- Methodology
- Background
- Some basic concepts of IPX and Big Data
- ROCCO’s Objective
- The participating IPX Providers
- Executive Summary
- The IPX Market and its Evolution
- The IPX Networks Geographic Coverage
- The IPX Providers Customers segmentation
- The IPX Providers and their IPX Peering Strategy
- Quality of Service and supported Class of Service
- The IPX Service Level Agreements
- IPX Monitoring and Reporting
- Big Data analytics and Mobile Roaming
- IPX Market Intelligence and Evolution
- The status of IPX adoption: drivers, inhibitors, challenges
- The IPX Providers strategy for service evolution and differentiation
- Major changes and services driven by the 5G introduction
- The IPX Providers Networks
- The IPX Networks: Geographic Coverage and Equipment Vendors
- IPX and IPSec
- The IPX Providers Services
- IPX services today and in the next short-term
- Connectivity options and support for IPv6
- The IPX Providers Customers
- IPX Customers per Service
- IPX Customers type
- The LTE Roaming reach
- The IPX Providers and their IPX Peering Strategy
- IPX Quality of Service
- IPX services mapping to VLANs
- QoS and supported CoS
- Traffic routing and DSCP marking
- Compliance with the GSMA
- The IPX Service Level Agreements
- SLA for IPX Access and Transport
- SLA for the IPX-based services
- End-to-End QoS guarantee
- Customer Portal
- IPX Monitoring and Reporting
- IPX Network monitoring and reporting
- GRX Looking Glass
- LTE Roaming monitoring and reporting
- Further insights into the monitoring and reporting solutions
- In-house development vs white label
- The value proposition of the LTE Roaming monitoring and reporting service
- Big Data analytics and Mobile Roaming
- Insights into Big Data analytics market: the IPX Providers view
- Big Data analytics as solution to the mobile roaming problems
- Big Data and the role of the IPX Provider
- Big Data and value added services
- The IPX Providers Big Data solutions: features and value proposition
- The IPX Providers Big Data platforms underlying technology
- In-house development vs white label
- The participating IPX Providers
- The IPX Providers and their Companies
- Ownership Structure
- When the Companies were Founded
- Their Mission
- Their Business Focus
- Companies Top 3 Product Offerings
- Future Focus of Product Offerings
- Their Headquarters
- Office Locations
- Their employment strategy
- Their Revenues
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This report is available from 21st March 2017 and contains up-to-the-moment Strategic advice on Roaming Internet of Things. Please see www.uros.com to receive the report. This Strategic Analysis Report has been created based interviews with 96 MNOs in 81 Countries and 6 MNO Groups and contains 20+ Pages of data -
This Strategic Report contains 80+ Pages of Analysis into all the providers in the market. Comparing all our results with the results of the previous year.- Executive Summary
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
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This Strategic Analysis Report contains 100 Pages of Market Intelligence into 5 leading vendors in the market.The Strategic Analysis Version of the report contains:
140+ Pages of data related to Data and Financial Clearing views from 5 Vendors Simple to view infographics which explain and contrast the opinions of Vendors Content: The Executive Summary: The Authors of this Report, Executive Summary, Overview, What is Data and Financial Clearing?, The Future of Data and Financial Clearing, How should Financial Clearing Evolve in an LTE World Vendors: Overview, Their International Presence, Ownership Structure, Top Product Offerings, Primary Focus, Future Focus, Personnel, Revenues, Services offered, Choosing Vendors Data Clearing: Length of time in Data Clearing, Partnering with Others, Vendor differentiation, Client numbers , GSMA Standards, Client Support, NRTRDE support, NRTRDE Performance, System availability, SLA for TAP FILES Policies, SLA Penalties, Diagnostic and reporting tools, Fault monitoring capabilities, TAP File processing timeframes, CDRs, Data Clearing Client Types, Client growth, TAP speeds, Customer Loyalty and Rewards, Pricing models, Additional Fees, Training Fees, Billing preferences, TAP file storage, The Future of Data Clearing Pricing, DCH Specialisation, LTE Data Clearing development, Local Break Out (LBO) support, S8HR support, VoLTE models, The future of DCH, Data Clearing Support for Wi-Fi Roaming, Data Clearing Vendor USP’s, How could Operators be better educated in Data Clearing, How can Operators help improve the Data Clearing process, Innovation: DCH Services, Data clearing key trends Financial Clearing: Vendors Length of time in Financial clearing, Partnering with Others, Vendor differentiation, Vendor’s Financial Clearing Service names, GSMA Standards, EID Support, EID Improvements, Paper Invoices, Client Support Bad Debt, SLA for Bad Debt, Reporting Bad Debt, Financial Disputes, Financial Liability, Vendor Financial Clearing Services, Payment Time frames, Global Roaming Invoices, Financial Clearing Clients types, Client growth, Customer Loyalty and rewards, Pricing models, Additional Fees, GSMA Standard developments, Training Fees, Billing preferences, In-house Financial Clearing for MNO’s, Future Data Clearing pricing, FCH Services, FCH Specialisation, LTE Financial Clearing development, Wifi-roaming Support, What MNO’s need to know about Financial Clearing, Financial Clearing Improvements, Vendor Specialisation, Financial Clearing Innovation, Financial Clearing Trends Annex A: Directory of Data and/or Financial Clearing Vendors 51 Annex B: Mobile Engagement Vendor Interview: Advanced Roaming & Clearing House, Comfone, Nextgen Clearing, Starhome Mach, Syniverse Payment terms:- UK Companies are subject to V.A.T. Paid at the Standard Rates.
- The report will be sent over electronically following signature of a simple Terms of Use Document issued by ROCCO.
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This Strategic Report contains 100+ Pages of Analysis into all the providers in the market.- Executive Summary (this part of the report is sent to the Operators who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of all the providers in the market in over 40+ Key Performance Indicators defined by MNOs
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
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This Strategic Report contains 90+ Pages of Analysis into all the providers in the market.- Executive Summary (this part of the report is sent to the Operators who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Strategic summary by ROCCO management team
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This report is available from 19th January and contains up-to-the-moment Strategic insights on Roaming Consumer eSIM. It has 32 pages.This report provides the opinions of 107 MNOs on the status of eSIM for the roaming consumer. The aim of this report is to give all MNOs and other interested parties an understanding of the current strategic opinions and an estimated timeline for the roll-out of eSIM services. Information on MNOs’ strategic plans for eSIM was collected from key roaming executives from 107 MNOs in 92 countries. The data was captured in October and November of 2017. This report also reviews input from various MNO sources to summarize the evolution of eSIM. The Report Contents with page numbers: About the Authors 4 Introduction 5 The Objective of this Report 6 Executive Summary 6 Consumer eSIM Approaches 6 The Short Story of eSIM 8 The eSIM Timeline 10 MNO Participation in this Survey 12 Consumer eSIM Positive or Negative 13 Strategic Analysis 15 Is eSIM an Opportunity or Threat for MNOs? 15 MNO Views 17 How many SIMs are eSIMs? 17 eSIM percentages from Internet of Things and Consumer 19 IoT eSIM Rollout 20 Consumer eSIM Rollout Device types 21 eSIM Devices 22 Vendors types that will utilise Consumer eSIM 23 Regions were Consumer eSIM is expected to be popular 24 International Roaming Scenarios 25 eSIM for Roaming 25 Inbound Roaming 26 Outbound Roaming 27 Timeline for Support for Roaming Scenarios 28 Domestication of Roaming Subscribers with eSIM 29 MNOs Investment in eSIM (non financial) 31 Notes on Our Report 32 Eligibility for taking part in this report 32 Your Feedback, Our Future Reports 32 -
This report is available from 30th January and contains the latest Strategic insights from MNOs on IoT Security. It has 29 pages.This report provides the opinions of 89 MNOs on IoT Security. In this report ROCCO wants to uncover by sincere and honest MNO feedback, what MNOs are seeing and doing about IoT Security. What advice if any they have for other MNOs and Vendors to prepare and to protect the industry from security breaches. We all know that IoT brings opportunities, but are those opportunities matched equally by the opportunities for hackers they present? This report also reviews input from various MNO sources to summarize the evolution of eSIM. The Report Contents with page numbers: About the Authors 4 Introduction 5 Executive Summary 6 Background 6 The Objectives of this Report 7 What is IoT Security? 8 MNO Participation in this Survey 10 Internet of Things Revenues now and by 2020 11 Active SIM Cards 12 Percentages of IoT Sims versus Consumer Sims 13 Expertise in IoT Security 14 Departments Responsible for IoT Security 15 Strategic Analysis 16 IOT Vertical Markets and their Security Risks 16 Security Risks known to MNOs as Connectivity providers 17 The Seriousness of the Security attacks 18 Signalling Security Risks 19 Where Signalling Security Attacks Originate from 20 Average Monthly Revenue per Connected IoT Device (ARPC) 22 Advanced Security Features as Standard 23 Willingness of Enterprises to invest in more Advanced Security 24 Charging Mechanisms for MNOs offering Advanced Security Features as VAS 26 IoT Security Awareness 27 Eligibility for taking part in this report 28 Your Feedback, Our Future Reports 28 -
This report is available from 9th April and contains the latest Strategic insights from Enterprises, MNOs and Vendors on Messaging solutions. It has 56 pages.The ROCCO Messaging Strategy Report 2018 is a report dedicated to the investigation of Messaging as a service towards Enterprises being offered by MNOs or Vendors through an omni-channel approach. The scope of the report is to investigate what do these three parties in the provision of messaging to the end user think about the current state of Messaging but more over which messaging types will they be working with in the near future. The participation by companies in this report is as follows: 26 Enterprises in 23 Countries 121 MNOs in 96 Countries 41 Vendors in 36 Countries The Report Contents with page numbers: Contents 2 About the Authors 5 Introduction 6 Executive Summary 7 The Objectives of this Report 8 Participation in this Survey 9 Trends in Messaging Options 11 Enterprises 13 Which Messaging Enterprises Use 13 Which Messaging Solutions Enterprise’s Like 17 Enterprise’s Likelihood to Invest 18 Enterprise Reasons for Non Usage of Messaging Options 19 Enterprise Timeline for Launch 23 Top 3 Enterprise Messaging Options used with their use case 24 Top 3 Enterprise Messaging Options used with specific use verticals 25 Top 3 Enterprise Messaging Options Establishment 26 Enterprise views on A2P SMS Versus Chat Apps 27 Vendors 28 Overview 28 Which Messaging Solutions Vendors Provide 29 Which Messaging Solutions Vendors Like 30 Vendors Likelihood to Invest 31 Vendors Reasons for Non Usage of Messaging Options 32 Vendor Timeline for Launch of Messaging Solutions 36 Vendor Opinions on Challenges in the Industry 37 Vendor Views on the Industry 38 Mobile Network Operators (MNO’s) 40 Messaging Solutions MNO’s Like 40 MNOs View on Investing in A2P RCS and Chat Bots 41 MNOs Reasons for Non-use of Messaging Options 42 MNO Timeline for Launch 46 MNO Challenges with Messaging 47 MNOs Messaging Opinions 49 How MNOs started working with the messaging solutions 53 MNOs Messaging Options used with their use case 54 Which Messaging Verticals MNOs support 55 Notes on Our Report 56 Eligibility for taking part in this report 56 Your Feedback, Our Future Reports 56