ROCCO Reports: The Mobile Wallet Enigma

The Mobile Wallet Enigma Following specific requirements from the MNO community, ROCCO [...]

ROCCO Reports: Non-Human Resources – Career Opportunities in Customer Service for reliable and friendly A.I.

Non-Human Resources - Career Opportunities in Customer Service for reliable and friendly [...]

Published today: ROCCO’s Data and Financial Clearing Market Intelligence Report

Published today: ROCCO's Data and Financial Clearing Market Intelligence Report 29.06.2017 London. Taking several months [...]

Published today: ROCCO’s Signalling Firewall Market Intelligence Report

Published today: ROCCO's Signalling Firewall Market Intelligence Report 26.06.2017 London. Taking more than [...]

By |2017-08-24T23:40:47+01:00June 26th, 2017|Categories: RESEARCH NEWS|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |

Customer Service: Do you connect emotionally?

Customer Service: Do you connect emotionally? Article by Nicola Bryan ROCCO's Head of Strategic [...]

EU Roaming Regulation: Roaming is alive!

EU Roaming Regulation: Roaming is alive! Roaming is not dead as you will [...]

Customer success; the new customer service

Customer Success; the new customer service ROCCO is already hearing from MNOs all [...]

ROCCO’s starts its 3rd annual investigation into the performance of A2P SMS Vendors

ROCCO's annual research into the Vendors of A2P SMS begins London 28/4/2017 ROCCO [...]